Shipping policy

Welcome to ZAVORELIA! We are committed to providing a reliable, transparent, and convenient shopping experience. Please review our shipping policy to understand how orders are processed, shipped, and delivered.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

  • Orders are processed Monday through Friday, excluding weekends and public holidays.

  • Orders placed on weekends or public holidays will begin processing on the next business day.

  • During peak shopping seasons, promotional events, or periods of high order volume, processing may take longer than usual.

  • Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where available.

Please note: Processing time is separate from shipping and delivery time.

2. Estimated Shipping Times

ZAVORELIA offers shipping to the United States and international destinations.

Shipping Destination Estimated Delivery Time
United States 5–10 business days
International (including Australia, United Kingdom, Europe and other supported countries) Up to 15 business days

Important Information:

  • Estimated shipping times begin after your order has been processed and dispatched.

  • Delivery estimates are not guaranteed and may vary depending on the destination, shipping carrier, customs procedures, and local conditions.

  • Remote or regional destinations may require additional delivery time.

  • Some products may be shipped separately depending on warehouse availability.

3. Shipping Costs

Shipping fees are calculated and displayed at checkout before payment confirmation.

Shipping charges may vary depending on the destination, order weight, product dimensions, and available shipping methods.

Any applicable shipping promotions or free-shipping offers will be displayed at checkout.

4. Order Tracking

Once your order has been shipped, we will send a confirmation email containing tracking information when provided by the shipping carrier.

Please allow 24–72 hours for tracking information to become available or update after dispatch.

If your tracking information does not update after several business days, please contact our customer support team.

5. International Shipping and Customs

We ship to supported international destinations, subject to shipping carrier availability and applicable import regulations.

International orders may be subject to:

  • Customs inspections and clearance procedures.

  • Import duties, taxes, and local government fees.

  • Additional documentation or import restrictions.

  • Delays beyond our reasonable control.

Unless otherwise stated at checkout, customers are responsible for any applicable import duties, customs fees, and taxes imposed by their destination country.

Customers are responsible for ensuring that the products they order are permitted for import into their country.

6. Shipping Delays

While we make every effort to deliver orders within the estimated timeframes, occasional delays may occur due to:

  • Severe weather or natural disasters.

  • Customs clearance or border inspections.

  • Carrier disruptions or transportation delays.

  • Public holidays or peak shopping periods.

  • Incorrect or incomplete shipping addresses.

  • Unexpected logistical circumstances.

If your order experiences a significant delay, please contact us for assistance.

Nothing in this policy excludes or limits any rights you may have under applicable consumer protection laws.

7. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate and complete shipping information during checkout.

Please verify your:

  • Full name.

  • Street address and apartment or unit number, if applicable.

  • City, state, and postal code.

  • Country.

  • Contact email and telephone number, where required.

If you notice an error in your shipping address, contact us as soon as possible at zavoreliaofficial@gmail.com.

We will make reasonable efforts to update your shipping information before dispatch. However, address changes cannot be guaranteed once an order has been shipped.

8. Lost, Missing, or Damaged Packages

If your package is lost, missing, damaged, or marked as delivered but has not arrived, please contact us.

Include the following information:

  • Your order number.

  • Full name used during checkout.

  • Shipping address.

  • A description of the issue.

  • Photographs of any damaged products or packaging, if applicable.

Our customer support team will review your request and assist with an appropriate resolution in accordance with applicable consumer laws.

9. Multiple Shipments

Orders containing multiple items may occasionally be shipped in separate packages due to product availability or fulfillment arrangements.

If your order is shipped in multiple packages, you may receive separate tracking numbers.

Delivery dates may vary between shipments.

10. Order Changes and Cancellations

If you need to modify or cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate your request before the order is processed or dispatched.

Once an order has been shipped, changes or cancellations may no longer be possible.

Your statutory cancellation and consumer rights, where applicable, remain unaffected.

11. Contact Information

If you have questions about shipping, delivery times, tracking, or your order, please contact us.

ZAVORELIA – Beauty, Health & Wellness

Email: zavoreliaofficial@gmail.com

Store Address:

21 Orana Road
Ocean Shores NSW 2483
Australia

Website: https://zavorelia.com

Our customer support team will be happy to assist you.

Thank you for shopping with ZAVORELIA!

We appreciate your trust and look forward to delivering quality beauty, health, and wellness essentials to your doorstep.